Buyer Protection Policy

Buyer Protection Policy

Buyer Protection Policy

We offer 100% Buyer Protection Policy to our customers. Our Brand of trust clearly defines our values, promising the best online shopping experience to our customers.

1) Genuine Products

  • Seller/Vendor guarantees to sell only genuine products to customers through Pazarme.com
  • Manufacturer's or Seller's or Vendor's warranty (wherever applicable)
  • Brand new products (except Refurbished & Unboxed Gadgets)

2) Secure Payments

  • Customers' Personal Data is kept Confidential
  • All Online Transactions are secured by SSL (Secure Socket Layer)

3) Easy Returns, Replacements & Refunds

  • Return/Replacement request for any Order should be submitted within 7 days of receiving the Product.
  • Refund/Replacement will be initiated only upon receiving of the product.
  • Replacement will depend upon the availability of the product.
  • In case the product was damaged while in your possession, Pazarme will not be under any liability to process the refund/replacement.
  • Damaged/ Missing/ Empty Packages need to be returned within 2 days of receiving the product.
  • Order Replacement can be done in following cases:
    - Wrong Size / Colour / Style / Quantity / Type.
    - Missing Parts / Accessories.
    - Defective / Damaged (if not under Manufacturer's Warranty*)
    - Not as per description.
  • Return Package should have the original Price tag and Packaging slip.
  • Few products are Non-Returnable. Please refer to the product page for further reference.
  • For Manufacturer’s Warranty Products, you are required to visit the Brand Service Centre.
  • For more queries, please refer to Return, Replacement & Refund policies.


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