Refund Policy Pazarme offers easy and quick Refund on your refund orders. We will conduct an investigation as per the table below:
1. When do you process a Refund?Refunds are generally initiated in the following scenarios:
- When Prepaid Orders are cancelled by Customer / Seller / Vendor / Pazarme before delivery (Please read our Cancellation Policy).
- If our courier partner is unable to deliver the order.
- If you wish to return the product, in accordance with our Return Policy.
2. How long does it take to process Refund?Refund depends upon the mode of payment. Please refer to the list below:
Paypal: 7 - 14 Business days.
FPX: 7 - 14 Business days.
Debit card: 7 - 14 Business days.
Credit card: 7 - 14 Business days.
Pazarme wallet: 7 Working Days.
Other Wallets: 7 - 14 Working Days.
Local Bank Transfer: 7 - 14 Working Days.
International Bank Transfer (with SWIT Code) : 14 - 60 Working Days.
In case of any clarification or If you have not received the refund within the stipulated time, kindly contact your banks customer care number to know the status of the transaction.
3. How long does it take to initiate a Refund?
For some orders, we initiate Refund within 14 to 60 working days of receiving the product at our end. In other cases, we initiate the Refund after the returned product is delivered to the seller/vendor. In this case, we keep you informed of the timelines.
4. When does a Refund get declined?
Refund may get declined if the product received by us is not as per your claim or Order ID is missing on the package.
5. When does a Refund happen in the form of Pazarme Wallet?
- Refund is done in the form of Pazarme Wallet, when incorrect banking details are provided at the time of placing return request.
- If Pazarme Wallet are used while placing an order, the respective order will also be refunded in the form of Pazarme Wallet.
- If customer chooses for refund in form of Pazarme Wallet.
6. Do Refunded Pazarme Wallet have an expiry date?
Pazarme Wallet refunded against Prepaid or COD order have no expiry date. For details, please refer to the Pazarme Wallet page.
7. How do you process Refund for an order, purchased using a Gift Card?
In case of order placed using Gift Card, Refund will be credited to your Pazarme Wallet.
8. How can I track the status of my Refund?
In extreme cases, it takes up to 14 to 90 days for refund to reflect in your account after it has been initiated. However, refund in the form of Pazarme Wallet are credited within 24 to 48 hours of initiation.
9. Will my shipping charges be refunded if I ship the product?
In case of Self-Shipment, Pazarme Wallet will reimburse the courier charges in form of Pazarme Wallet.
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